Naturopathic Center Company A

(Company Name has been changed for privacy)

 

Situation:

Beginning in 2006, Naturopathic Center Company A initially asked me to manage the front desk, reception activities, bank deposits and account reconciliation, booking patients, and managing staff schedules and communications.

Obstacles:

As I was able to manage and run with the necessary tasks and the Center began to grow, I was able to engage in additional responsibilities over the subsequent 2 years.

Actions:

These activities and responsibilities included:

  • Managing and reconciling Accounts Receivable and Accounts Payable,
  • Identifying and moving financial records onto a new IT application and training staff,
  • Operations assessment,
  • Creating income and expense projections,
  • Creating HR and employee policies and procedures,
  • Staffing and interviewing,
  • Creating employee engagement, morale and team-building programs,
  • Supplies and inventory management,
  • Creating a marketing plan and budget,
  • Business development/ ambassadorship/ networking,
  • Community relations and stewardship,
  • Evaluating IT efficiency, hiring IT support, managing IT support and budget,
  • Site assessment and modifications/Feng Shui,
  • Treatment room design/Feng Shui.

Result:

  • As a result of researching Naturopathic Center Company A’s market positioning, demographic data, market, and market-bearing pricing for client products and creating a new product and pricing model, client sales increased by 95%.
  • I analyzed sales data and trending to re-align the product pricing, resulting in four-times revenues over a 2-year period.
  • I analyzed the clients’ financials and sales projections to redesign the financial model and implement IT solutions, generating an increase of 40% gross sales over 1 year.